Food Safety Policy

Effective Date: August 2026

This Food Storage & Safety Policy applies to the freeze-dried fruit products offered through gekbars.com, operated by ROMA FOOD GROUP, INC.

The purpose of this policy is to provide customers with general information regarding product storage, handling, freshness, and safe consumption. Proper storage and handling are important to help maintain product quality and the intended eating experience.

Customers should always follow the storage and handling instructions provided on the individual product packaging, as product-specific requirements may vary.

1. Product Quality & Freshness

Gekbars specializes in freeze-dried fruit products made from carefully selected fruit ingredients.

Freeze-drying is a controlled food preservation process designed to remove moisture while helping maintain the fruit's characteristic flavor, appearance, and texture.

We work with qualified production and packaging partners and maintain quality control procedures intended to help ensure that products meet applicable food safety and quality requirements before being offered for sale.

Product characteristics may naturally vary between fruit varieties, production batches, and individual pieces. Minor differences in color, shape, size, or texture do not necessarily indicate a product quality issue.

2. Storage Instructions After Delivery

Proper storage is important for maintaining the quality and texture of freeze-dried fruit.

Unopened Products

Unless otherwise stated on the product packaging, store unopened products in a:

• Cool, dry place

• Clean and well-ventilated area

• Location away from direct sunlight

• Location away from excessive heat and humidity

• Location away from strong odors or substances that may affect the product

Avoid exposing unopened packages to excessive moisture or extreme temperature fluctuations.

Opened Products

Once a package has been opened:

• Reseal the package tightly after each use

• Keep the product away from moisture and humidity

• Use a clean, dry utensil or handle the product with clean hands

• Avoid leaving the package open for extended periods

• Follow any product-specific storage instructions shown on the packaging

Because freeze-dried fruit can readily absorb moisture after opening, exposure to humid air may affect its texture, crispness, flavor, and overall quality.

For the best eating experience, we recommend consuming opened products within the timeframe indicated on the product packaging or product-specific instructions.

Refrigeration

Refrigeration is generally not required unless specifically indicated on the product packaging.

If refrigeration is recommended for a particular product, please follow the storage instructions provided with that product.

Do not freeze a product unless the applicable product packaging specifically states that freezing is appropriate, as freezing or repeated temperature changes may affect product texture and quality.

3. Food Safety & Consumption Guidelines

Inspect Before Consumption

Before consuming a product, check the package and product for any unusual condition.

Do not consume the product if you notice:

• Damaged or compromised packaging

• Signs of moisture intrusion

• Mold or visible contamination

• An unusual odor

• Significant discoloration

• An unusual texture or other apparent signs of spoilage

If you have concerns about a product's condition, contact our customer support team before consuming it.

Intended Use

Gekbars freeze-dried fruit products are intended for human consumption as food and snacks.

Consume products according to the instructions provided on the applicable product packaging.

Children & Other Consumers

Parents and legal guardians should supervise young children when appropriate and consider the child's age, eating ability, and individual dietary needs before serving freeze-dried fruit products.

Customers should also consider their own dietary requirements, food sensitivities, and any applicable medical or nutritional guidance when consuming our products.

4. Allergens & Dietary Considerations

Customers with known food allergies, intolerances, or dietary restrictions should carefully review the ingredient list and allergen information for the specific product before consumption.

Some products may be manufactured or packaged in facilities that also handle other food ingredients, which may create a potential risk of unintended allergen cross-contact.

Please refer to our Allergen Warning and the product-specific packaging for additional information.

If you have a severe food allergy or are uncertain whether a product is suitable for you, consult an appropriate healthcare professional before consumption.

5. Shelf Life & Best-Before Information

The applicable shelf-life or best-before information will be provided on the product packaging where required or appropriate.

Customers should consume products within the indicated shelf-life period and follow the recommended storage instructions.

Shelf-life expectations assume that the product has been stored and handled appropriately. Exposure to excessive heat, humidity, moisture, or contamination may negatively affect product quality before the stated date.

Do not consume products that are visibly moldy, spoiled, contaminated, or otherwise appear unsafe, regardless of the date printed on the package.

6. Damaged, Spoiled, or Defective Products

If you receive a freeze-dried fruit product that appears damaged, spoiled, contaminated, or otherwise defective upon delivery, please do not consume the affected product.

Contact us at [email protected] as soon as possible, preferably within 48 hours of delivery, so that we can review the issue.

Please provide:

• Your order number

• Clear photographs or videos of the affected product

• Photographs of the product packaging

• A clear photograph of the shipping label

• A description of the issue

After receiving the necessary information, our team will generally review the request within 2–3 business days.

If the issue is confirmed to be related to manufacturing, packaging, or transportation, we may provide an appropriate remedy in accordance with our Return & Refund Policy, which may include a refund, replacement, or reshipment.

7. Handling After Delivery

Once an order has been delivered, customers are responsible for storing and handling the products appropriately according to the instructions provided.

Gekbars may not be able to provide a refund or replacement for products that have been damaged, spoiled, or otherwise compromised as a result of improper storage, exposure to moisture or heat, contamination, mishandling, or failure to follow applicable storage instructions.

This does not affect any rights or remedies that cannot legally be excluded under applicable law.

8. Product Safety & Personal Dietary Needs

Food products may affect individuals differently.

Customers are responsible for reviewing product ingredients, allergen information, and other applicable product information before consumption.

If you have a medical condition, food allergy, food intolerance, or other dietary concern, consult an appropriate healthcare professional regarding whether a particular product is suitable for you.

If you experience symptoms that may indicate an allergic reaction or other serious adverse reaction after consuming a product, stop consumption and seek appropriate medical attention.

9. Policy Updates

We may update or revise this Food Storage & Safety Policy from time to time to reflect changes in our products, manufacturing or packaging processes, storage recommendations, business practices, or applicable food safety requirements.

Any revised version will be posted on this page with the applicable effective date.

Customers are encouraged to review this policy and the product-specific instructions periodically to ensure they have the most current information.

10. Contact Us

If you have questions about product storage, handling, ingredients, shelf life, product quality, or food safety, please contact us:

ROMA FOOD GROUP, INC.
3636 NW 60 Street
MIAMI, FL 33142
United States

Customer Support Email: [email protected]

When contacting us about a product quality or safety concern, please include your order number and relevant photographs or other information whenever possible so that our team can assist you efficiently.